About This Position

AxisHR is looking for customer-focused professionals for a growing Fintech organization. The Customer Service Officer will be responsible for handling customer communication through calls and messaging, addressing queries professionally, and ensuring a smooth and supportive customer experience.

Responsibilities

• Handle customer queries through calls and messaging channels
• Respond to customer inquiries clearly, professionally, and promptly
• Understand customer concerns and provide appropriate support
• Maintain professional communication and customer service standards
• Keep accurate records of customer interactions when required
• Escalate unresolved or sensitive issues to the appropriate team
• Coordinate with relevant internal teams to resolve customer concerns
• Ensure timely follow-up on customer queries when necessary

Requirements

• Strong customer handling and communication skills
• Comfortable communicating with customers through both calls and messaging
• Good verbal and written communication skills
• Patient, professional, and customer-focused attitude
• Ability to handle different types of customer queries effectively
• Ability to work responsibly and perform under pressure
• Good interpersonal and problem-solving skills

Qualifications

Benefits

Application Process​​​